Service Level Agreement — HMRC Reporter

This Service Level Agreement (SLA) defines the uptime commitments, support response times, and reliability guarantees for the HMRC Reporter platform.

Uptime Commitment

HMRC Reporter commits to 99.9% monthly uptime for the platform, excluding scheduled maintenance windows communicated in advance.

Support Response Times

• Critical issues: Response within 1 hour during business hours.
• High priority: Response within 4 hours during business hours.
• Standard requests: Response within 1 business day.

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